How your personal information is collected, where it's stored, and how it's kept secure — all explained here in plain, simple language. No complex legal jargon.
From collection to deletion — your data's security is ensured at every step
Every piece of your data is protected with 256-bit AES encryption — the same standard used by banks.
Civi 3 does not sell your personal information to any advertisers or third parties.
You have the right to view, correct, or request deletion of your data at any time.
Quick Summary: Civi 3 takes your privacy seriously. We collect only what is necessary, keep it secure, and never sell it to third parties. This policy clearly outlines both your rights and our responsibilities.
Civi 3 collects different types of information based on how you interact with us. We only collect what is genuinely necessary to provide our services.
We never collect your social media passwords, bank PINs, or full card numbers.
Civi 3 collects your information through several methods. You have the right to know about each one.
Civi 3 uses your information only for specific, legitimate purposes. See the table below for full details.
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account Creation & Verification | Contractual Necessity |
| Financial Information | Payment Processing | Contractual Necessity |
| KYC Documents | Identity Verification & AML | Legal Obligations |
| Usage Data | Platform Improvement | Legitimate Interest |
| Transaction History | Audit & Security | Legal Obligations |
| Gaming Patterns | Responsible Gaming Monitoring | Legitimate Interest |
We obtain your separate consent before sending any promotional emails. You may unsubscribe at any time.
Civi 3 uses internationally recognized security standards to protect your data. Our data centers are ISO 27001 certified.
Your data is retained for as long as your account remains active. After account closure, data is kept for a maximum of 3 years as required by legal obligations, then securely deleted.
No method of transmission over the internet is 100% secure. However, we use industry-leading technology to keep your data protected.
Civi 3 does not sell your personal information. However, limited data may be shared in certain specific circumstances.
Civi 3 never shares your information with advertisers, data brokers, or marketing companies.
Civi 3's website and app use cookies to help improve your browsing experience.
You can disable non-essential cookies from your browser settings, though some features may not work as intended.
You have clear rights over your data on Civi 3. Contact our support team to exercise any of these rights.
We respond to rights-related requests within 48 hours. Complex cases may take up to 30 business days.
Civi 3 services are strictly for users aged 18 and above. We do not knowingly collect information from minors.
If a minor is found to have created an account — whether discovered by us or reported — we will immediately close the account and delete all associated data.
The Civi 3 platform may occasionally reference third-party services (such as payment gateways). These third parties have their own privacy policies, for which Civi 3 bears no responsibility.
When making a payment, you are redirected to bKash or Nagad's own page — their respective privacy policies apply there.
Civi 3 primarily serves users in Bangladesh. However, certain technical services may require data to be processed on international servers.
This policy may be updated from time to time. For significant changes:
For any questions, concerns, or requests regarding our Privacy Policy, please contact our Data Protection Officer:
We're here to help with any privacy-related concerns. Learn more On the FAQ page you will receive.
Third-party experts audit our systems on a monthly basis.
Only what's necessary — no unnecessary information is collected.
Everything we do is stated right here — no hidden information.
We respond to all data requests within 48 hours.
When using online platforms, most of us rarely stop to think about where our data is going. But honestly, it matters. On a gaming platform where real financial transactions take place, protecting your information means more than just privacy — it means keeping your money safe too.
When you create a Civi 3 account, you provide details such as your name, mobile number, and date of birth. This information is used solely to keep your account secure and ensure funds reach the right person — nothing else.
A common question is — "Will my number be shared with any marketing company?" — The straightforward answer is no. Civi 3 never sells or shares your phone number or email with third parties.
As digital services continue to grow across Bangladesh, data protection has become more important than ever. Civi 3 believes that an informed user is a safe user. That's why we've written this entire policy in plain English — so that everyone, from Dhaka to Mymensingh, Sylhet to Barishal, can understand it.
Protecting your data isn't just our policy — it's part of our daily operations. Third-party experts audit our systems every month to ensure there are no vulnerabilities, and our technical team monitors everything 24/7.
In the event of a data breach or security incident, we will notify all affected users within 72 hours. That is our commitment. Terms & Conditions page for more details.
Responsible gaming and data protection go hand in hand at Civi 3. Our Responsible Gaming Visit the page and you'll see — we care not just about your money, but your overall well-being.